Brand Ambassador: The Plaza and Retail Center of Hudson Yards-Full Time

The Related Companies Hudson Yards
New York, NY
US

Job Details

DESCRIPTION

ROLE DESCRIPTION:
The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to Hudson Yards; they set the tone of the experience each customer is going to have as they cross the property’s threshold.

The Brand Ambassador post is positioned strategically throughout the Hudson Yards neighborhood to best serve the customers who visit and experience it. The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather. Other posts are in the Public Square and Gardens, and near entrances to The Shops and Restaurants.

In addition to setting the tone, brand ambassadors look for opportunities to connect tenants and stake holders to experiences across our neighborhood.

Key Responsibilities

Service, Sales, and Client Development

· Welcome and greet tenants, guests, visitors, and owners to the building.

· Model brand behaviors for coworkers, guests, and tenants.

· Provide exceptional customer service by anticipating needs and remaining focused on the customer.

· Conduct meaningful conversations to uncover tenant and stakeholder organizational reach.

· Make careful note about tenants�� preferences and execute on those.

· Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.

· Develop strong relationships with coworkers, owners, and tenants.

· Welcome large groups to the property and speak to the unique role they play.

· Help customers in and out of cabs, Ubers, and/or personal cars and limousines.

· Assist customers with large packages, carts, luggage, etc.

· Provide wayfinding details to guests and visitors.

· Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.

· Share those findings with management to capture in the firm’s CRM.

· Provide bi-weekly/monthly reports on interactions and sales activities.

· Maintain a calm and professional demeanor while under pressure.

Teamwork

· Be aware of the impact their behavior has on others.

· Work as a positive team player to surpass individual and group expectations.

· Collaborate with cleaning staff to ensure the pristine condition of the property.

· Welcome feedback and adapt behaviors as appropriate.

Operations

· Monitor plazas and lobbies for cleanliness and general upkeep.

· Enter work orders that may arise on the spot through our digital platforms.

· Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.

· Redirect deliveries to loading dock or messenger center, as required by the asset.

· Uphold security guidelines and collaborate with security to prevent unauthorized entries.

· Conduct customer experience huddles.

· Hail taxis for customers.

Key Role Skill Set

· Superior intentional observation skills.

· Hosting and anticipating guest and tenant needs.

· Strong memory and/or organizational method for tracking customer preferences and names.

· Self-motivating to incorporate changing priorities.

· Exceptional verbal and written communication skills.

· Impeccable phone etiquette.

· Capacity to adapt and overcome challenging situations.

· Build rapport quickly and effectively with customers and colleagues.

· Strong critical thinking skills, particularly around problem solving.

· Ability to continuously improve and seek growth.

· Juggle technology and interpersonal communication seamlessly.

· Planning and organizing for large events.

· Manage large groups of people at events.

· Strong sense of professionalism reflected in daily appearance, posture, and preparedness.

· Effectively incorporate coaching feedback.

· Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.

· Delivering our brand while working on your feet for an entire shift.

Education and Professional Qualifications

· Minimum of bachelor’s degree, preference in Hospitality, Entertainment.

· Possess technological skills to operate Microsoft Office programs and a variety of other platforms.

· Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

· Minimum three years in service and/or sales industry.

DURATION

Apr 1, 2025 -

SALARY

$25.00 – $25.00 per hour

HOW TO APPLY

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